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  • Why Citycasa Finance?
    CITYCASA Finance Limited was founded by a team of people who, after extensive experience in Finance and Entrepreneurship, wanted to reach a bigger client base, and bring their unique approach & service to more people.
  • What are the documents required for approval of a Gold Loan?
    The documents required for approval of Gold Loan are: 1. Two passport size photographs 2. ID proof 3. Address proof 4. Bank Account Proof.
  • How is the Market Value of my gold jewellery calculated?
    The market value of your gold is calculated according to the per gram market rate of gold on the day of the loan application. If pledging gold ornaments or jewellery, only the parts that are gold are used to calculate the value; other metals, stones and gems are excluded from the calculations.
  • Can I pay my Loan amount or Interest amount at any of the Citycasa Branch?
    Yes, you can pay-back your loan amount, EMI or interest due at any of the Citycasa branches. Also, you can make interest payment at or use Mobile App. However, to redeem your gold ornaments/jewellery, you will have to visit the branch from where the loan was taken. For any further queries or to locate your nearest branch, please call on: 8600-111-101
  • How long does it take to complete a Gold Loan approval process?
    Quick loan disbursal in just 30 minutes. This is however, subject to the verification of the gold and other documents that you submit. Approvals are at the sole discretion of the Company.
  • Citycasa Finance rights to sell the pledged articles.
    Citycasa Finance reserves the right to sell any of the Pledged Articles by auction at any point of time, even before the expiry, if Citycasa Finance is convinced that the market price or the maximum realizable value by sale of the Pledged Articles, is likely to come down below or equal to the total amount payable by customer, by way of principal, amount of the Loan interest and other amounts payable in respect of the Loan , after serving a notice of 15 days to customer at his address given in this Application.
  • Can I Part Release my Gold?
    Yes, you can once you have paid back a part of the loan amount as per the value of gold you wish to have released.
  • What is the maximum loan amount that I can take?
    You can avail a maximum loan of up to 75% of the market value of your gold depending on the quality of the gold. Gold Loans against your jewellery can be availed of for minimum Rs 10,000 and maximum Rs 20 Lakh per customer.
  • What is the Auction Process?
    If customer fails to settle the loan Account or repay interest / installments / Principal Amount / any other amount, charges ("the total Outstanding"), post the completion of Loan tenure or otherwise, Citycasa Finance shall issue the notice at customer address given in this Application by giving 15 days time from the issue of the notice to customer for repayment of the total outstanding. If customer fails to repay the total outstanding even after giving 15 days notice for repayment, customer's Pledged Gold Articles may be sold by Citycasa Finance in a Public Auction as per Citycasa Finance policy. The Auction will be announced to the Public by way of the issue of the Advertisement in atleast two newspapers of which at least one newspaper shall be of a vernacular language and another shall be a national daily newspaper. If any of the Pledged Articles are sold at a price lower than the amount due from customer, customer shall pay the deficit amount to Citycasa Finance. In case default in repaying the deficit amount by the customer, Citycasa Finance has all the right to initiate legal action against the customer and take possession of all the movable and immovable property belonging to customer. If the Pledged Articles are sold at a higher price than the amount due from the customer, the surplus amount if any, may be refunded to customer after adjusting all the other amounts payable by customer to Citycasa Finance. Citycasa Finance shall not be responsible for any loss or costs incurred for selling the same if caused by such sales of Pledged Articles.
  • What is the interest rate of a Gold Loan?
    Citycasa Finance Gold Loan comes to you at attractive interest rates starting from 7% per annum based on the prevalent market situation. The rates will however vary according to the product variants.
  • What is Gold Loan?
    Citycasa Finance offers loan against gold jewellery. A customer can avail of a Gold Loan with easy documentation process with lowest possible interest rates.
  • Is a processing fee involved to avail a Gold Loan?
    We charge Processing Fee Up to 1%* of loan amount which needs to be paid while availing a gold loan.
  • Who Eligible to avail a Gold Loan?
    * A farmer, trader, salaried or self-employed professional, or businessman between 21 to 60 years of age.
  • Why Should I Take a Gold loan From Citycasa Finance?
    The 8 advantages of taking gold loan from Citycasa Finance - *Faster and easier transactions *Interest rate @ 7.00% p.a. onwards *Gold Loan Tenor Minimum 1 Months to 60 Months *EMI & Interest Both option available *Quick disbursal of Gold loan *Best value for gold in the market *Security of gold pledged
  • How to get a Gold Loan?
    To get a Gold Loan, you can walk into any Citycasa branch offering Gold Loan with your jewellery and avail of a Gold Loan for any value from Rs 10,000 to Rs 20 Lakh with simple and easy documentation process. Alternatively, you can call us on 8600-111-101 and our executive will guide you with all the necessary details.
  • How do I foreclose my Car Loan? Will there be any charge for the foreclosure?
    Before we process a foreclosure, all outstanding dues must be cleared. So we request you to first check for and clear any remaining amount that may be payable towards your Car Loan by requesting a foreclosure statement from us. Once all outstanding dues have been cleared, please submit a foreclosure request at the Loan Center, and we will begin processing your request. We charge 5% charges for foreclosure of loan before completion of 12 months loan tenure and 3% after completion of 12 months loan tenure.
  • Can all types of cars be financed by these loans?
    We finance almost all passenger cars and multi-utility vehicles manufactured by India's leading automobile companies. Imported vehicles are also funded on case-to-case basis.
  • Do I need a loan guarantor or co-borrower?
    A loan guarantor or a co-borrower is only required if you are unable to meet the eligibility criteria stated by the lending institution such as monthly income, age or credit score. Otherwise you can apply for a car loan on your own.
  • Can I pre-pay my car loan?
    The pre-payment of car loans is generally allowed by many lenders but with a certain few terms and conditions attached. The lenders allow car loan prepayment only after you have paid 6 EMIs along with a certain pre-payment penalty that usually ranges from 1%-7% of the car loan. So, it is recommended that you confirm all the relevant charges with your bank before making a pre-payment.
  • Can I get 100% financing for my car?
    Yes, we do offer funding up to 100% of the ex-showroom price on select models, subject to the applicant meeting our underwriting criteria.
  • Are there chances of my car loan application being rejected?
    Your car loan application may stand rejected if you have a low credit score, have defaulted on your repayments, or when you have filed for multiple loan applications even after getting rejected, etc. Besides this, your loan application can also be out rightly rejected in the case where you do not meet the bank’s eligibility criteria such as minimum income level, age, income criteria etc.
  • What is the tenure for car loans?
    The tenure of a car loan ranges from 1 year to 5 years or it can go up to a maximum of 7 years. The shorter the loan tenure, the higher is the EMI payable, and the longer the tenure, the shorter will be your EMIs along with the additional rate of interest.
  • What is a car loan?
    A car loan is a borrowing instrument that a lender such as a bank or NBFC provides an individual allowing him/her to purchase a car. Car loans have gained popularity in recent times as instead of being a luxury item or a symbol of status, cars have grown to become an essential commodity for the continuously growing middle class of India. With the increased popularity of car loans, most banks and NBFCs currently offer this type of loan to individuals who have a good credit history. One point to keep in mind regarding a car loan is the fact that this loan invests in a depreciating asset i.e. the asset (car) bought using this loan is in fact going to cost less over time.
  • Can I sell my vehicle before I repay the entire loan?
    You cannot enter a transaction with any seller without a 'No Objection Certificate' (NOC) from us. The NOC can only be obtained after foreclosure or after you have paid off your loan.
  • What is the rate of interest charged by banks on car loans?
    It is one of the most important questions that you should be asking before choosing a car loan. There are many of the banks and NBFCs that offers car loans at low-interest rates. Generally, borrowers who have maintained a good repayment history and have good credit scores can get a loan at relatively lower interest rates.
  • Do I need collateral for a car loan?
    Just as the name suggests, a car loan is a loan granted to an individual interested in buying a car. Therefore a car loan is a secured loan where the car you buy acts as a collateral. Therefore, there is no additional collateral requirement for a car loan. However, you do have to get the RC (registration certificate) of the car endorsed in favour of the bank. This endorsement is cancelled after full repayment of the loan.
  • What is the minimum amount of Car Loan that I can get?
    We offer Car Loans from Rs. 1 lakh onwards. Some of the factors we consider when deciding on a loan amount are: * Your requirement and eligibility * Your income * Your repayment capacity
  • Can I apply for a car loan to purchase a used car?
    You can easily take a car loan to buy a used car. Since you are buying a second-hand car, the cost will be relatively cheaper than that of a new car.
  • What documents do I need to submit when applying for a car loan?
    Like any other loan that you apply for, a car loan application requires self attested supporting documents such as 1. Income Proof (last three pay slips/last acknowledged ITR) 2. Address and Identity proof documents along with your PAN card. 3. Other documentation requirements, if any, tend to differ from one lender to another.
  • Can I avail of a Used Car Loan on my existing car?
    Yes, you can avail a loan on your existing car. Up to 150% of the existing value of your car shall be available as cash at your disposal subject to a maximum of ₹ 25 lacs.
  • What is a Home Loan?
    We know that buying a home is one of the biggest investments you will make. We at Citycasa understand the need for everyone to have a place called home. You can take a Home Loan for the following purposes: Buy a plot of land or property and construct a house on it Buy an already constructed house or apartment Renovate your home (Home Improvement) or home repairs Add new built-up area to an existing house (Home Extension).
  • What is monthly reducing balances method?
    Borrowers benefit more from a loan that's calculated on a monthly reducing basis than on an annual basis. In case of monthly resets, interest is calculated on the outstanding principal balance for that month. The principal paid is deducted from the opening principal outstanding balance to arrive at the opening principal for the next month and interest is computed on the new, reduced principal outstanding. In case of annual resets, principal paid is adjusted only at the end of the year. Hence, you continue to pay interest on a portion of the principal that has been paid back to the lender.
  • Do you get a tax benefit on the loan?
    Yes. Resident Indians are eligible for certain tax benefits on both principal and interest components of a loan under the Income Tax Act, 1961. Under the current laws, you are entitled to an income tax rebate for interest repayment up to Rs. 1,50,000 /- per annum. Moreover, you can get added tax benefits under Section 80 C on repayment of principal amount up to Rs. 1,00,000 /- per annum.
  • What precautions do you need to take if you are purchasing a property that is not a newly built one?
    Ensure that the documents being provided to you are not colour photocopies. Check the internet for other modus operandi to fraud and ensure clear title to the asset. Seek advice only from authentic sources such as your bank. Get the no encumbrance certificate to find the true title holder and if it is mortgaged to any financier. Obtain all tax papers to ensure that all documents are up to date.
  • What do you do if you have a grievance?
    If you have a complaint against only scheduled bank on any of the above grounds, you can lodge a complaint with the bank concerned in writing in a specific complaint register provided at the branches as per the recommendation of the Goiporia Committee or on a sheet of paper. Ask for a receipt of your complaint. The details of the official receiving your complaint may be specifically sought. If the bank fails to respond within 30 days, you can lodge a complaint with the Banking Ombudsman. (Please note that complaints pending in any other judicial forum will not be entertained by the Banking Ombudsman). No fee is levied by the office of the Banking Ombudsman for resolving the customer’s complaint. A unique complaint identification number will be given to you for tracking purpose. (A list of the Banking Ombudsmen along with their contact details is provided on the RBI website). Complaints are to be addressed to the Banking Ombudsman within whose jurisdiction the branch or office of the bank complained against is located. Complaints can be lodged simply by writing on a plain paper or online at or by sending an email to the Banking Ombudsman. Complaint forms are available at all bank branches also. Complaint can also be lodged by your authorised representative (other than a lawyer) or by a consumer association / forum acting on your behalf. If you are not happy with the decision of the Banking Ombudsman, you can appeal to the Appellate Authority in the Reserve Bank of India.
  • What are the different interest rate options offered by banks?
    Banks generally offer either of the following loan options: Floating Rate Home Loans and Fixed Rate Home Loans. For a Fixed Rate Loan, the rate of interest is fixed either for the entire tenure of the loan or a certain part of the tenure of the loan. In case of a pure fixed loan, the EMI due to the bank remains constant. If a bank offers a Loan which is fixed only for a certain period of the tenure of the loan, please try to elicit information from the bank whether the rates may be raised after the period (reset clause). You may try to negotiate a lock-in that should include the rate that you have agreed upon initially and the period the lock-in lasts. Hence, the EMI of a fixed rate loan is known in advance. This is the cash outflow that can be planned for at the outset of the loan. If the inflation and the interest rate in the economy move up over the years, a fixed EMI is attractively stagnant and is easier to plan for. However, if you have fixed EMI, any reduction in interest rates in the market, will not benefit you. Determinants of floating rate: The EMI of a floating rate loan changes with changes in market interest rates. If market rates increase, your repayment increases. When rates fall, your dues also fall. The floating interest rate is made up of two parts: the index and the spread. The index is a measure of interest rates generally (based on say, government securities prices), and the spread is an extra amount that the banker adds to cover credit risk, profit mark-up etc. The amount of the spread may differ from one lender to another, but it is usually constant over the life of the loan. If the index rate moves up, so does your interest rate in most circumstances and you will have to pay a higher EMI. Conversely, if the interest rate moves down, your EMI amount should be lower. Also, sometimes banks make some adjustments so that your EMI remains constant. In such cases, when a lender increases the floating interest rate, the tenure of the loan is increased (and EMI kept constant). Some lenders also base their floating rates on their Benchmark Prime Lending Rates (BPLR). You should ask what index will be used for setting the floating rate, how it has generally fluctuated in the past, and where it is published/disclosed. However, the past fluctuation of any index is not a guarantee for its future behavior.
  • Can you repay your loan ahead of schedule? Is pre-payment of loan allowed?
    Yes, most banks allow you to repay the loan ahead of schedule by making lump sum payments. However, many banks charge early repayment penalties up to 2-3% of the principal amount outstanding. Prepayment penalty may vary according to the reasons and source of funds - if you obtain a loan from another bank for pre-payment the charges are usually higher than when you pay from your own sources. However, you may credit more than your EMI amount into your loan account on a periodic basis and bring down your interest burden as and when funds are available with you. Most banks do not charge a pre-payment penalty if you deposit more than your EMI payable on a periodic basis. Please check such stipulations while availing the loan.
  • What is an EMI?
    You repay the loan in Equated Monthly Installments (EMIs) comprising both principal and interest. Repayment by way of EMI starts from the month following the month in which you take full disbursement. (For understanding how EMI is calculated, please see annex).
  • What documents are generally sought for a loan approval?
    In addition to all legal documents relating to the house being bought, banks will also ask you to submit Identity and Residence Proof, latest salary slip ( authenticated by the employer and self attested for employees ) and Form 16 ( for business persons/ self-employed ) and last 6 months bank statements / Balance Sheet, as applicable . You also need to submit the completed application form along with your photograph. Loan applications form would give a checklist of documents to be attached with the application. Do not be in a hurry to seal the deal quickly. Please do discuss and seek more information on any waivers in terms and conditions provided by the commercial bank in this regard. For example some banks insist on submission of Life Insurance Policies of the borrower / guarantor equal to the loan amount assigned in favour of the commercial bank. There are usually amount ceilings for this condition which can also be waived by appropriate authority. Please read the fine print of the bank’s scheme carefully and seek clarifications.
  • How does tenure affect cost of loan?
    The longer the tenure of the loan, the lesser will be your monthly EMI outflow. Shorter tenures mean greater EMI burden, but your loan is repaid faster. If you have a short-term cash flow mismatch, your bank may increase the tenure of the loan, and your EMI burden comes down. But longer tenures mean payment of larger interest towards the loan and make it more expensive.
  • What is pre-EMI interest?
    Sometimes loan is disbursed in installments, depending on the stages of completion of the housing project. Pending final disbursement, you may be required to pay interest only on the portion of the loan disbursed. This interest called pre-EMI interest. Pre-EMI interest is payable every month from the date of each disbursement up to the date of commencement of EMI. However, many banks offer a special facility whereby customers can choose the installments they wish to pay for under construction properties till the time the property is ready for possession. Anything paid over and above the interest by the customer goes towards Principal repayment. The customer benefits by starting EMI payment earlier and hence repays the loan faster. Please check with your banker whether this facility is available before availing of the loan.
  • How will your bank decide your home loan eligibility?
    Your bank will assess your repayment capacity while deciding the home loan eligibility. Repayment capacity is based on your monthly disposable / surplus income, (which in turn is based on factors such as total monthly income / surplus less monthly expenses) and other factors like spouse's income, assets, liabilities, stability of income etc. The main concern of the bank is to make sure that you comfortably repay the loan on time and ensure end use. The higher the monthly disposable income, higher will be the amount you will be eligible for loan. Typically a bank assumes that about 55-60 % of your monthly disposable / surplus income is available for repayment of loan. However, some banks calculate the income available for EMI payments based on an individual’s gross income and not on his disposable income. The amount of the loan depends on the tenure of the loan and the rate of interest also as these variables determine your monthly outgo / outflow which in turn depends on your disposable income. Banks generally fix an upper age limit for home loan applicants.
  • For what purposes can I seek a first time home loan?
    You can generally seek a first time home loan for buying a house or a flat, renovation, extension and repairs to your existing house. Most banks have a separate policy for those who are going for a second house. Please remember to seek specific clarifications on the above-mentioned issues from your commercial bank.
  • What are Switch over charges/ balances transfer charges?
    When other banks reduce the interest rate, you may prefer to close your account with the bank with whom you are banking, to avail of the loan from the bank offering reduced rates of interest. You have to pay pre-payment charges for doing so. In order to ensure that their customers do not approach other banks for availing reduced interest rates, banks allow customers to switch over from a higher interest loan to a lower interest loan by paying a switch over fees which is lesser than the pre-payment charges. Generally switchover fee is taken as percentage of the outstanding loan amount. Keep up-dating yourself on various changes in the home loan market. Visit the branch, discuss with the officials to get the best out of any changes in the home loan scenario.
  • Can I repay the loan ahead of schedule?
    Yes. Prepayment is possible and there is no prepayment fee if you repay the loan after six months of availing the loan if you pay from your own source of funds without transferring the loan.
  • What can Loan against Property be used for?
    Any loan against a residential or commercial property can be used for both personal and business purposes. In fact, you can use it for anything other than speculative or non-prohibitive activities.
  • What are the different types of properties accepted as collateral?
    We have relaxed requirements and have simplified access to funding. As such, we accept a range of property types, right from apartments, flats, villas, and houses to office buildings, shops, land, and open plots.
  • What is the minimum and maximum loan amount offered?
    To serve your financial needs, we offer a sanction that ranges between Rs.25 lakh and Rs.5 crore. You can rely on our loan for any big-ticket expense.
  • Can I get a loan against property for a jointly owned property?
    Yes. You can avail the Poonawalla Fincorp Loan Against Property as a co-owner, but all co-owners must be co-applicants for the loan as well.
  • Do I have to pay foreclosure charges?
    Yes. Lenders levy a foreclosure fee, which is 4%* of the outstanding principal amount plus applicable taxes.
  • Where can I find the loan against property eligibility details?
    The full list of loan against property eligibility criteria is listed online on our dedicated webpage. You can contact our support team for this information as well.
  • What is the LTV ratio for an LAP loan?
    The LTV or Loan-To-Value ratio is the percentage of the property’s market value that is offered to you as a sanction. Typically, the LTV for a LAP loan ranges up to 80% across property types.
  • What are the business vintage requirements for self-employed persons?
    Self-employed individuals must have business vintage of at least 3 years. Self-employed professionals like a doctor or a chartered accountant must have maintained their practice for at least 1 year.
  • How to Apply for a Loan Against Property
    It is advisable to consult a bank representative before applying for a loan against property. This can be done at any of the bank branches closest to you. Most banks have a wide network of branches, thus making it convenient to approach for any banking service. A personal consultation will help in understanding the requirements of the loan and terms & conditions. With complete knowledge of the financial product, it will be easier to apply for the loan with the required documents and avoid a possibility of rejection. Many banks offer an option of applying online. This is quite easy and hassle-free as everything can be done at the click of a button. Some banks also accept document submission online as well. The 24x7 Customer service can be availed to obtain information with just a phone call. If interested, some banks offer door step service by sending their representative to your home. The general documentation required for availing this loan are and this remains more or less same with most lenders: Application form duly filled in with a photo ID proof Age Proof Residence proof Copy of the title documents of the property being mortgaged Last 6 months’ bank statement Last 3 month’s salary slips Income Tax Returns For Self-employed individuals, office address proof, proof of existence, Last 3 years’ financials and any other existing loans must be produced.
  • What are the tenure options available to borrowers?
    Borrowers can avail a loan tenure that ranges between 5 and 15 years.
  • Who can qualify for the Loan Against Property?
    Salaried individuals, self-employed professionals, companies, and firms can all qualify for funding with our loan against property.
  • Top Banks offering Loan Against Property
    Some of the top lenders in the country who offer this type of loan are: SBI HDFC Bank Axis Bank ICICI Bank Bajaj Finserv RBL Bank Deutsche Bank Kotak Mahindra Bank Reliance Money IndusInd Bank
  • Do I need to submit property paperwork for loan approval?
    Yes. This is a crucial requirement that affects the approval for the loan.
  • How do I check if I am eligible to apply for a personal loan?
    Most lenders specify the eligibility criteria that you will need to meet for your loan application to be approved. which you will find on the websites of banks and financial institutions.
  • What is the repayment tenure for personal loans?
    Most of the banks or financial institutions allow borrowers to choose a loan tenure between 1 year and 5 years, based on their convenience.
  • What documents will I have to submit when applying for a personal loan?
    While the exact documents required vary from lender to lender, listed below are a few general documents that most banks or financial institutions usually require applicants to submit: Proof of identity Address proof Proof of income Proof of business (applicable only for self-employed individuals) Any other documents requested by the lender
  • What is a personal loan?
    A personal loan is a loan that does not require collateral or security and is offered with minimal documentation.
  • Why is it important to have a good credit score?
    If you have a good credit score, the chances of you being offered the loan at a low interest rate are quite high. Your credit score indicates your credit worthiness and your repayment ability. If you are looking to apply for a personal loan, it is advisable to maintain a credit score that is over 730. Individuals with a very low credit score may be denied a loan altogether, while those with a moderate credit score may be offered a personal loan, but at a high interest rate.
  • How do I get more information regarding Personal loan?
    Please get in touch with our sales team at or Customer Care +91 8600-111-101 for any doubts or clarifications.
  • How long do lenders take to disburse the loan amount?
    if you are a pre-approved customer, the loan amount will be disbursed to your account quickly. If you are applying through offline channels, you will need to submit the required documents and wait for your loan request to be approved, post which you will receive the loan amount. your loan amount will be disbursed in a timely manner once your application is approved.
  • Are there any advantages in applying for a personal loan by Citycasa Finance?
    Yes, applying for a personal loan by Citycasa Finance saves you a considerable amount of time and effort, given that you can do it from the comfort of your house. also offer paperless approval, wherein you will not be required to submit any paperwork to the lender for your loan to be approved. The application process is also completely secure.
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